Shipping policy
KYVIA SHIPPING POLICY
Last updated: September 11, 2026
ORDER PROCESSING
Please allow 1–3 business days for your order to be processed before shipment. Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from the estimated shipping time selected during checkout. During launches, promotions or holidays, processing may take longer. If we experience a significant delay, we will contact you using the information provided with your order.
DOMESTIC SHIPPING
KYVIA currently ships within the United States.
The following shipping options are available:
Standard Shipping
• $10
• Free on qualifying orders of $70 or more
• Estimated delivery: 3–5 business days after processing
Express Shipping
• $15
• Estimated delivery: 1–2 business days after processing
Priority Shipping
• $21
• Estimated delivery: 1 business day after processing
Delivery times are estimates provided for convenience and are not guaranteed. Carrier delays, weather, holidays and other circumstances outside our control may affect delivery.
ORDER TRACKING
Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the carrier to update the tracking status.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order begins processing or has shipped.
KYVIA is not responsible for delays, failed deliveries or additional shipping costs caused by an incomplete or incorrect address provided by the customer.
LOST, DELAYED OR MARKED-DELIVERED PACKAGES
If your tracking information shows a delay, please allow additional time for the carrier to complete delivery. If a package is marked delivered but cannot be located, check around the delivery location, ask household members or neighbors and contact the shipping carrier.
You may also contact KYVIA through our Contact page with your order number and tracking information. We will assist where possible, but carrier investigations and outcomes are outside our direct control.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, contact us through our Contact page as soon as possible. Include your order number and clear photographs of the item and packaging so our team can review the issue.
MULTIPLE PACKAGES
Items from the same order may occasionally arrive in separate packages. If this occurs, you may receive more than one tracking number.
QUESTIONS
For questions regarding shipping or an existing order, please contact KYVIA through our Contact page and include your order number.